How long have you worked at Cashman?
Since October 2005
How did you come to work at Cashman?
I graduated from high school and a neighbor who worked at Cashman said, “Get a job and move out of your parents’ house!” I wasn’t interested in going to college, so I applied at Cashman. I had heard they had good benefits and paid pretty well.
What was your first position at Cashman & where? Have you had any different positions or moved locations since then?
Has Cashman presented you with opportunities to grow professionally?
Has Cashman been a part of any significant &/or happy milestones in your life?
If you have been here a long time, how have you seen the company change? How would you describe the culture here?
Why do you stay at Cashman Equipment? What do you love about it?
Why do you believe our customers are so loyal to Cashman? What sets us apart from them?
I was hired in the parts warehouse in Reno. I spent about six months there and then became an apprentice technician in the Power division’s truck shop. I actually knew nothing about being a technician. I just started sweeping up and helping with oil changes and some other basic stuff. The older techs took me under their wing and taught me to be a technician. I stayed there for about seven years before I felt like I wanted a change. I was a little tired of wrenching and wanted to learn more about the rest of the company. I applied for an opening on the rental counter and was hired as a rental counter associate. I stayed there for a few years before I became a rental rep out at our old Carson City store. I liked being a rep, but I was putting thousands of miles on my ride. I started looking for a change and was talking to Lance Pecetti [Reno Product Support Manager] and he thought I’d make a good service communicator – someone who is a liaison between all the departments in the company and service/technicians. I spent seven hears there helping our service guys get things done. I really enjoyed doing that, especially helping our guys learn about opportunities for training or other advancement in the company.When the recruiter position opened up down in Henderson, I thought that would be a perfect opportunity for me to relocate. Plus, my wife and I were ready for something new – we both spent our whole lives in Reno. We moved down here and we're really happy. The relocation also gave me new opportunities – after a year or so, I moved into our product support team to become a product support sales representative (PSSR). I really enjoy going out in the field for that personal contact with our customers!
I was a high school graduate. Cashman gave me an opportunity to become a diesel technician. It was pretty amazing. When I was in Human Resources, it was a totally different world, but there are lots of seminars and training to go to for me to learn more. Ultimately though, in my 20 years here, I’ve learned that if you close your mouth and open your ears, you’ll learn a lot. All that training plus my experience in different departments at Cashman is really helping me help my customers out in the field as a PSSR now.
Moving to Vegas! My wife and I got to try something totally new in terms of the city, and I got to try something totally new in terms of a job. Now she works here, too, in a different department.
It’s grown a lot. There were maybe 300-400 back then. The biggest thing to me though is that there is a lot more focus on internal and external customers – and NOT just the big customers. When I was a rental rep, my primary customer base was smaller customers. Back in the day, Caterpillar, and by extension Cashman, had a reputation of only caring about the big guys, companies spending millions of dollars. I never believed in that, and never treated our customers that way. Now, that’s not even an option. A customer is a customer, no matter what.
I love the people here. There’s a family type atmosphere. Also, I learn a lot personally and professionally. No matter what department I’ve worked in, everyone has a lot to offer. MaryKaye cares about the people here. Family is something that is really important to me personally, so it matters a lot to me that I work for someone who genuinely cares about the employees.
Our people set us apart. I think we treat our customers with respect. We go above and
beyond to help them. If I can’t fix it personally, I’m going to find someone else to help. We are all like that. Also, we have people who have been here a really long time and they know how to treat our customers.
How does Roy describe Cashman?